Returns & Refunds

Returns & Refunds

If something is not right with your order, we want to make it right. This page explains how returns work in plain language. Our full Refund Policy is the official version.

Can I Return an Item?

Whether an item can be returned depends on the item. Some items may not be eligible for return — this is stated in the return terms, on the product listing, on our website, or in store at the time of purchase. If you are not sure whether a specific item can be returned, contact us and ask before you send anything back.

How to Start a Return

Contact us before returning an item. Email sales@tbsupply.com or call 419-719-0703 and tell us what you would like to return and why. We will let you know your return options and how to start the return.

Condition of Returned Items

Where returns are accepted, items must be returned in the same condition you received them — unworn and unused, with tags, and in the original packaging (or as otherwise stated in the return instructions). If an item has been used, damaged, or handled more than necessary, your refund may be reduced.

Return Shipping Costs

Unless we tell you otherwise, or the law requires otherwise, you are responsible for return shipping costs on change-of-mind returns.

Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives. If an item is defective or damaged, or you received the wrong item, contact us immediately and we will help sort it out.

Exchanges

If you would like to exchange an item, contact us first to ask about your exchange options before returning anything.

How Refunds Work

After we receive and inspect your return, we will let you know whether the refund was approved. If it is approved, you will be refunded to your original payment method, unless we state otherwise. Your bank or payment provider may need additional time to process and post the refund. If you do not see your refund within a reasonable time after it was approved, please contact us.

This page does not limit any rights you may have under applicable consumer protection laws.