Shipping policy
Shipping Policy – Ward's Powersports & Carts
At Ward's Powersports & Carts, we strive to ensure your order is processed and shipped in a timely and secure manner. Please review our shipping policy below for important details regarding delivery, liability, and order fulfillment.
Order Processing
- Orders are typically processed within 1–3 business days.
- Processing times may vary during peak seasons, holidays, or due to inventory availability.
Shipping Methods & Delivery
- We offer standard and expedited shipping options through trusted carriers.
- Estimated delivery times are provided at checkout but are not guaranteed.
- Once your order leaves our facility, delivery timelines are subject to carrier performance and external conditions.
Shipping Liability
- Ward's Powersports & Carts is not liable for delays, damages, or losses caused by third-party shipping providers.
- We are not responsible for packages lost, stolen, or delayed due to incorrect shipping information provided by the customer.
- If your package is marked as delivered but cannot be located, please contact the carrier directly to initiate a claim.
Damaged or Missing Items
- If your order arrives damaged or incomplete, please notify us within 3 business days of delivery.
- We may request photos and documentation to assist with resolving the issue.
- Replacement or refund decisions are made at our discretion based on the nature of the claim.
Address Accuracy
- Customers are responsible for ensuring all shipping details are accurate at the time of purchase.
- Orders returned due to incorrect or incomplete addresses may incur additional shipping fees.
Exceptions & Delays
- We reserve the right to delay or cancel shipments due to unforeseen circumstances, including but not limited to weather events, supply chain disruptions, or carrier limitations.
- In such cases, we will make reasonable efforts to notify affected customers and provide alternative solutions.